Check the basics first:

• Ensure camera is popped up (The camera is located 
• Look for green light on
  camera
• Make sure nothing is blocking the camera

Check sound:

• Press Windows + A
• Confirm:

• 1. The volume is turned and not muted.
  2. The correct speaker for the kiosk or headphones is selected

• Check microphone input

In the Virtual Clinic (Doxy):

• Click settings (gear icon)
• Confirm camera, mic, and
  speaker are selected

• Press Windows + A

• Click Wi-Fi

• Select correct network

• Enter password if needed

If not connected:

• Toggle Wi-Fi OFF → ON

Wait 10 seconds → reconnect

• Press Windows + A
• Turn Wi-Fi OFF
• Wait 10 seconds
• Turn Wi-Fi back ON
• Reconnect to network

• Click “End Session” (top right of the computer screen)

This will:

• Close all tabs
• Log patient out of all virtual waiting rooms
• Reset the system
• Automatically reload all 3 required tabs for the computer

If system is frozen:

• Hold power button (bottom right of Dell AIO) for 10 seconds
• Wait 30 seconds
• Turn back on
• Unplug from power source and restart the computer

1. Click “End Session” (top right of the computer screen)

**If the provider is not connecting with you in a timely manner (10 minutes or less)

Contact the office location nearest you, or the point of contact provided to your location upon kiosk installation.

Colorado Springs Office: 719-373-9703

Denver Office: 303-749-5150

To leave session:

• Click “End Session” (top right of screen)

• This ensures clean reset before next client

1. Click End Session (Primary Fix)
2. Check for Wi-Fi Connection (hold down the Windows + A key simultaneously, internet connection is on top left.)
3. Check camera (is the camera popped up, camera is the middle on the top of the monitor, gentle push down and the camera will pop up.)
4. Check sound settings (hold down the Windows + A key simultaneously, check volume settings)
5. Hard restart device

• Click “End Session” (top right of screen)
• Click the “x” to close an individual tab on the kiosk.

• When “End Session” does NOT reset system
• When the pre-programmed tabs do not reload after reset options
• When there is a system error message
• When the screen is black and will not load data

You will be asked to provide:

• Asset Tag (on device key tag/label with AWR or BB and numbers behind)
• Location (Recovery residence name/Sober living home entity)
• Detailed description of the issue you are experiencing with the computer.
• Your name and contact information
• Was this reported to anyone else within AWR, and if so, whom and the date it was reported.